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Privacy Policy

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Madame Fù Grand Café Chinois (“Madame Fù”, “we”, “us” and “our”) takes the issue of safeguarding your privacy seriously. Our Privacy Notice describes what information we collect from guests, visitors to the Madame Fù website and Social Media Platform, and the way in which Madame Fù uses this information to better serve your needs.

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What personal information do we collect?

  • Personal information is any information that may identify or relate to you as an identifiable individual. The personal information that we collect about you could include:

  •  Identity information – such as name, age and gender

  • Contact information – such as your home address, zip/postal code, email address and phone number;

  • Images – such as CCTV images, publicly available photographs and images captured at events or during your visit

  • Reservation information – such as the type and location of the rooms you reserve and the dates of your reservations;

  • Preference information – such as special requests, service issues and other preferences for your stay;

  • Public information – such as when we review public platforms to understand what you are saying about us or the hospitality industry;

  • Technical information – such as information about the device you use to interact with us (including the unique device identifier, hardware model, IP address, geolocation, operating system and version, and mobile network information and unique device identifiers; and

  • Correspondence information – when you contact us, such as to send an enquiry or make a request, any correspondence or application may be kept and added to your personal information.

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How do we use your personal information?

For each of the categories of personal information described above, we use your personal information for the following purposes:

  • to enable you to use our website;

  • to help us recognise or identify you and any accounts you hold with us;

  • to provide superior customer service to you;

  • to assist us in making your reservation and providing the services you request;

  • to send you newsletters or marketing communications regarding our properties and to advise you of promotions or to inform you of offers or other information that may be of interest to you;

  • to personalise and enhance your online and visit experience;

  • for marketing, advertising and promotional purposes, such as through one of our on-line promotions or on third party social networks, consistent with your preferences and applicable law;

  • to analyse customer trends and insights; and

  • to operate our business, including for internal purposes such as auditing, data analysis, statistical and research purposes and troubleshooting to help us improve our services.

  • How and from what sources is personal information collected?

  • For each of the categories of personal information and purposes described above, we gather information when you provide it to us, or interact with us directly, for example:

  • when you create a profile or sign in to access an existing profile on our website;

  • when you make a purchase through our website;

  • when you make a reservation online, by calling or by contacting at Madame Fù directly; and

We also collect your personal information while monitoring our technology tools and services, including comment cards and email communications sent to and from Madame Fù.

We may also receive information about you from other sources, such as our business partners and publicly available sources. We combine information that we have about you from various sources, including the information that you have provided to us.

Finally, we may collect your photograph from publicly available sources so that we can recognize you in order to provide you with superior customer service.

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How do we protect personal information?

We use a variety of physical, technical and administrative security measures and technologies to help preserve the integrity and security of your personal information, consistent with applicable data protection and privacy laws.

We endeavor to protect the privacy of your account and other personal information that we hold in our records, but unfortunately, we cannot guarantee complete security. Unauthorized access or use, hardware or software failure, and other factors, may compromise the security of user information.  Also, while we endeavor to put adequate contractual protections in place, we cannot guarantee the security of any personal information in databases hosted by third parties.

It is important to note that any e-mail communication is not secure. This is a risk inherent in the use of e-mail. Please be aware of this when requesting information or sending forms to us by e-mail (for example, from the “Contact Us” section of our website). We recommend that you do not include any confidential information (e.g. credit card information) when using e-mail. For your protection, our e-mail responses to you will not include any sensitive personal information.

Finally, to be prudent, please be sure to always close your browsers when you are done using a form or the reservation site. Although the session will terminate after a short period of inactivity, it is best to close your browsers immediately upon completion, especially when using a public computer.

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